Home Shopping Operations Leader — Digital Fulfillment

Shaw’s and Star Market; Canton (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive weekly wages

Associate discounts

Health benefits

Paid time off

Career growth support

Inclusive work environment

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations. This role will involve overseeing order completion, ensuring customer satisfaction, and managing a fast-paced environment.

You will coordinate fulfillment processes, monitor performance metrics, and hire and train associates to foster a positive team culture. The manager will drive digital sales growth while maintaining compliance with operational standards, making this a crucial position for

Qualifications

• Strong customer-service focus with excellent communication skills.
• Effective people management, coaching, and team-building abilities.
• Strong organization, time management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.

Responsibilities

• Oversee daily operations ensuring timely, accurate order fulfillment.
• Deliver exceptional pickup and delivery experiences.
• Coordinate end-to-end fulfillment processes.
• Monitor key performance metrics, ensuring compliance with standards.
• Hire, train, and develop Home Shopping associates.

Skills

Customer service focus

People management

Organizational skills

Problem-solving skills

Time management

Tools

Fulfillment systems

Handheld devices

Store systems

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations. This role will involve overseeing order completion, ensuring customer satisfaction, and managing a fast-paced environment.

You will coordinate fulfillment processes, monitor performance metrics, and hire and train associates to foster a positive team culture. The manager will drive digital sales growth while maintaining compliance with operational standards, making this a crucial position for