Home Shopping Ops Manager: Lead Fulfillment & Service

Shaw’s and Star Market; Lewiston (ME); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Weekly wages

Associate discounts

Health & 401k benefits

Paid time off

Career growth

Inclusive workplace

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensuring accurate, timely order completion and strong customer satisfaction while driving digital sales growth.

You will manage high‑volume fulfillment, coach a team, optimize processes, and partner with store leaders to maintain inventory accuracy and service excellence across pickup and delivery.

Qualifications

• Experience in retail operations is preferred.
• Strong leadership and team-building abilities.
• Customer-service oriented with excellent communication skills.

Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment
• Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensuring accurate, timely order completion and strong customer satisfaction while driving digital sales growth.

You will manage high‑volume fulfillment, coach a team, optimize processes, and partner with store leaders to maintain inventory accuracy and service excellence across pickup and delivery.