Home Shopping Manager: Lead Fulfillment & Service

Shaw’s and Star Market; Lancaster (NH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health benefits (Medical, Dental, 401k

Health benefits (Medical, Dental, 401k

Time off (vacation, holidays, sick pay

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate order completion, and support strong customer satisfaction while driving digital sales growth.

In this fast-paced role you will manage a high-volume home shopping workflow, coach associates, optimize schedules, and partner with store leaders to maintain inventory availability and high service standards.

Qualifications

• Experience in retail, e-commerce, or Home Shopping operations.
• Ability to lift up to 50 lbs and work in varying temperature environments.
• Flexible availability including early mornings, evenings, weekends, and holidays.
• Strong leadership and coaching abilities.
• Customer-service oriented with excellent communication.
• Ability to review performance data and take corrective action.

Responsibilities

• Oversee daily Home Shopping Department operations ensuring timely, accurate order fulfillment.
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionally.
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable).
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks impacting orders.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Skills

Customer service

People management

Communication

Organization

Time management

Problem solving

Team building

Tools

Store systems

Handheld devices

Fulfillment platforms

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate order completion, and support strong customer satisfaction while driving digital sales growth.

In this fast-paced role you will manage a high-volume home shopping workflow, coach associates, optimize schedules, and partner with store leaders to maintain inventory availability and high service standards.