Home Shopping Manager: Lead Fulfillment & Customer Experience

Socket.dev; Addison (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health and 401k benefits

Paid time off

Career development

Inclusive culture

Job summary

Albertsons Companies is hiring a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate orders, and drive digital sales growth. You will manage a high‑volume, hands‑on environment, coach associates, and partner with department leaders to optimize inventory and customer experience.

The role emphasizes leadership, process discipline, and delivering a seamless digital shopping experience across pick‑up and delivery channels.

Qualifications

• Soft skills for managing large, fast‑paced fulfillment teams.
• Strong customer‑service orientation with effective communication.
• Ability to lead and train a team in a high‑volume environment.

Responsibilities

• Oversee daily Home Shopping Department operations ensuring timely, accurate order fulfillment.
• Deliver pick‑up and delivery experiences while handling substitutions and refunds professionally.
• Coordinate end‑to‑end fulfillment including picking, staging, dispensing, and delivery coordination.
• Ensure proper use of Home Shopping technology, handheld devices, and systems.
• Monitor metrics like order accuracy, pick rates, on‑time completion, and customer satisfaction.
• Create schedules aligned with order volume and productivity expectations.
• Partner with leaders to resolve inventory availability and out‑of‑stocks.
• Hire, train, coach, and develop associates; maintain a positive team culture.
• Ensure compliance with food safety, sanitation, quality, and standards.

Skills

Customer service

People management

Leadership

Communication

Organization

Problem solving

Job description

Albertsons Companies is hiring a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate orders, and drive digital sales growth. You will manage a high‑volume, hands‑on environment, coach associates, and partner with department leaders to optimize inventory and customer experience.

The role emphasizes leadership, process discipline, and delivering a seamless digital shopping experience across pick‑up and delivery channels.