Home Shopping Fulfillment Lead

Safeway; Massachusetts; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Weekly pay

Discounts

Benefits (Medical, Dental, 401k)

Time off

Career development

Inclusive environment

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast‑paced, hands‑on environment where your work directly impacts customers and overall store success.

Bring your leadership to manage high‑volume fulfillment, train associates, monitor performance, and collaborate with leaders to optimize inventory and

Qualifications

• Candidates possess a strong customer-service mindset and communication skills.
• Proven ability to lead and coach a team in a fast-paced environment.
• Excellent organizational and time-management capabilities.

Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment
• Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

Skills

Customer service

People management

Organization

Time management

Tools

Store systems

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast‑paced, hands‑on environment where your work directly impacts customers and overall store success.

Bring your leadership to manage high‑volume fulfillment, train associates, monitor performance, and collaborate with leaders to optimize inventory and