Home Shopping Operations Manager - Lead Fast Fulfillment

Shaw’s and Star Market; Williston (VT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive weekly wages

Associate discounts

Health/Dental/401k benefits

Paid time off and holidays

Training and career development

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager in the United States. You will lead daily fulfillment operations, ensure accurate and timely order completion, and support customer satisfaction while driving digital sales growth.

This is a fast-paced, hands-on leadership role within the Home Shopping team. Responsibilities include overseeing daily operations, coordinating end-to-end fulfillment, and coaching a team to meet peak demand with a focus on quality, safety, and

Qualifications

• Experience in fast-paced retail or Home Shopping operations.
• Proven ability to coach and develop team members.
• Strong organizational and problem-solving skills to meet customer needs.

Responsibilities

• Oversee daily Home Shopping operations ensuring timely, accurate order fulfillment.
• Deliver an exceptional pick-up and delivery experience while handling customer concerns professionally.
• Coordinate end-to-end fulfillment including picking, staging, dispensing, and delivery coordination.
• Ensure proper use of Home Shopping technology and fulfillment systems.
• Monitor KPIs such as order accuracy, pick rates, on-time completion, and customer satisfaction.
• Create and manage schedules aligned with order volume and productivity.
• Partner with leaders to address inventory issues impacting orders.
• Hire, train, coach, and develop Home Shopping associates.
• Ensure compliance with food safety, sanitation, quality, and company standards.

Skills

Customer service focus

People management

Team-building abilities

Organization & time management

Problem solving

Tools

Store systems

Handheld technology

Fulfillment platforms

Job description

Albertsons Companies is seeking a Home Shopping Department Manager in the United States. You will lead daily fulfillment operations, ensure accurate and timely order completion, and support customer satisfaction while driving digital sales growth.

This is a fast-paced, hands-on leadership role within the Home Shopping team. Responsibilities include overseeing daily operations, coordinating end-to-end fulfillment, and coaching a team to meet peak demand with a focus on quality, safety, and