Home Shopping Lead: Fast-Paced Ops & Team Growth

Socket.dev; Longview (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

401k and more

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensuring accurate and timely order completion and delivering a superior customer experience. You will drive digital sales growth, manage schedules, and coach associates in a fast-paced environment.

The role emphasizes strong leadership, operational excellence, and adherence to food safety and company standards, with a focus on high-volume, customer-centric fulfillment.

Qualifications

• Experience leading Home Shopping or similar retail fulfillment operations.
• Strong customer-service focus and communication skills.
• Proven ability to coach and develop associates and manage schedules.

Responsibilities

• Oversee daily Home Shopping operations, ensuring timely, accurate order fulfillment.
• Provide exceptional pick-up and delivery experience while handling customer concerns and substitutions.
• Coordinate end-to-end fulfillment including picking, staging, dispensing, and delivery coordination.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor KPIs: order accuracy, pick rates, on-time completion, labor efficiency, customer satisfaction.
• Lead staffing, training, and coaching of Home Shopping associates.

Skills

Customer service leadership

People management

Organization & time management

Problem solving

Fast-paced environment

Tools

Store systems

Handheld devices

Fulfillment platforms

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensuring accurate and timely order completion and delivering a superior customer experience. You will drive digital sales growth, manage schedules, and coach associates in a fast-paced environment.

The role emphasizes strong leadership, operational excellence, and adherence to food safety and company standards, with a focus on high-volume, customer-centric fulfillment.