Home Shopping Fulfillment Lead - Drive Accurate Orders

Albertsons Companies; Augusta (ME); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well‑being (Med.,

Time off (vacation, holidays, sick pay

Leaders invested in training and dev

Inclusive work environment

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations in a fast-paced store environment, driving accurate order fulfillment and a seamless customer experience.

You will manage a team, coach associates, and partner with leaders to optimize inventory, schedule labor, and grow digital sales while upholding food safety and company standards.

Qualifications

• Experience leading daily fulfillment operations in retail or e-commerce.
• Ability to manage high-volume order fulfillment and deliver accurate orders.
• Flexible availability including early mornings, evenings, weekends, and holidays.

Responsibilities

• Oversee all daily Home Shopping operations ensuring timely, accurate order fulfillment.
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionally.
• Coordinate end-to-end fulfillment including picking, staging, dispensing, and delivery coordination.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor KPIs such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Skills

People leadership

Customer service

Organization

Problem solving

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations in a fast-paced store environment, driving accurate order fulfillment and a seamless customer experience.

You will manage a team, coach associates, and partner with leaders to optimize inventory, schedule labor, and grow digital sales while upholding food safety and company standards.