Home Services Scheduler & Customer Care Specialist

Tip Top Garage Doors, LLC.; Charlotte (NC); Sur place; USD 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Paid Time Off

401(k) match

Employee discounts

Paid training

Résumé du poste

Tip Top Garage Doors, LLC in Indian Trail, NC, is seeking a Customer Service Representative to turn urgent calls into booked service appointments and keep service details organized for technicians and the office team.

Ideal candidates have at least one year of residential service industry experience, strong phone skills, and the ability to manage scheduling software (ServiceTitan preferred) while maintaining accurate customer records and timely follow‑ups.

Qualifications

• Minimum one year of residential service industry customer service experience.
• Experience booking service appointments.
• Experience with ServiceTitan or similar service management software.
• Strong phone skills and ability to build trust quickly.
• Reliable, detail-oriented with strong follow-through.

Responsabilités

• Turn incoming calls into scheduled service appointments.
• Handle a high volume of calls with professionalism and urgency.
• Gather and document customer information and appointment details.
• Coordinate with technicians and office staff to support scheduling.
• Keep customers informed about appointments and updates.
• Resolve routine concerns with empathy; escalate complex issues.
• Maintain accurate customer records and follow up.
• Learn garage door services and explain options.

Connaissances

Customer service

Phone skills

Communication

Problem solving

Empathy

Formation

High school diploma

Outils

ServiceTitan

Scheduling software

CRM software

Description du poste

Tip Top Garage Doors, LLC in Indian Trail, NC, is seeking a Customer Service Representative to turn urgent calls into booked service appointments and keep service details organized for technicians and the office team.

Ideal candidates have at least one year of residential service industry experience, strong phone skills, and the ability to manage scheduling software (ServiceTitan preferred) while maintaining accurate customer records and timely follow‑ups.