Customer Service Representative

Tip Top Garage Doors, LLC.; Charlotte (NC); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) match

Employee discounts

Paid training

Job summary

Tip Top Garage Doors, LLC in Indian Trail, NC, is seeking a Customer Service Representative to turn urgent calls into booked service appointments and keep service details organized for technicians and the office team.

Ideal candidates have at least one year of residential service industry experience, strong phone skills, and the ability to manage scheduling software (ServiceTitan preferred) while maintaining accurate customer records and timely follow‑ups.

Qualifications

• Minimum one year of residential service industry customer service experience.
• Experience booking service appointments.
• Experience with ServiceTitan or similar service management software.
• Strong phone skills and ability to build trust quickly.
• Reliable, detail-oriented with strong follow-through.

Responsibilities

• Turn incoming calls into scheduled service appointments.
• Handle a high volume of calls with professionalism and urgency.
• Gather and document customer information and appointment details.
• Coordinate with technicians and office staff to support scheduling.
• Keep customers informed about appointments and updates.
• Resolve routine concerns with empathy; escalate complex issues.
• Maintain accurate customer records and follow up.
• Learn garage door services and explain options.

Skills

Customer service

Phone skills

Communication

Problem solving

Empathy

Education

High school diploma

Tools

ServiceTitan

Scheduling software

CRM software

Job description

Customer Service Representative – Home Services

Tip Top Garage Doors | Indian Trail, NC

Starting Pay: $20–$24 per hour, based on relevant experience | Full-Time

Schedule: Monday–Friday, 7:00 a.m.–4:00 p.m., with rotating weekends

Bring Your Home Services Experience to Tip Top

Do you know how to turn an urgent customer call into a booked appointment, keep service details organized, and help technicians arrive prepared? Tip Top Garage Doors is looking for an experienced Customer Service Representative to join our Indian Trail team.

If you’ve supported customers in plumbing, HVAC, electrical, garage doors, solar, or another residential service industry, your experience will translate well here. We’re looking for someone who understands the pace of a service office, takes ownership of customer needs, and follows through.

You’ll help homeowners get the service they need while keeping communication clear between customers, technicians, and our office team.

What You’ll Do

Turn incoming calls into scheduled service appointments by listening carefully, asking the right questions, and explaining next steps.

Handle a high volume of calls with professionalism, accuracy, and a sense of urgency.

Gather and document customer information, service concerns, and appointment details so technicians arrive prepared.

Coordinate with technicians and office staff to support scheduling and communicate changes.

Keep customers informed about appointments, service updates, and follow‑up needs.

Resolve routine concerns with empathy and sound judgment, bringing more complex issues to the appropriate team member.

Maintain accurate customer records and take ownership of follow‑up so details don’t fall through the cracks.

Learn our garage door services and help customers understand their options.

What You Bring

At least one year of customer service experience in a residential service industry, such as plumbing, HVAC, electrical, garage doors, or solar.

Experience booking service appointments and supporting a busy service office.

Strong phone skills and the ability to build trust with customers quickly.

The ability to manage calls, scheduling software, and customer records accurately.

A calm, practical approach to urgent requests, schedule changes, and frustrated customers.

Reliability, attention to detail, and consistent follow‑through.

ServiceTitan experience is strongly preferred; experience with similar service management software is also valuable.

Availability to work Monday–Friday, 7:00 a.m.–4:00 p.m., with rotating weekends.

High school diploma or equivalent.

What We Offer

• Starting pay of $20–$24 per hour, based on relevant experience
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Employee discounts and referral program
• Paid training and ongoing support
• A supportive team and opportunities for career growth

Ready to Make an Impact?

We’re looking for a dependable professional who takes pride in helping customers and keeping service operations running smoothly.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre‑employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$20 - $24 USD