Customer Service Specialist Multichannel & Dispatch

Precision Door Service; Pequannock Township (NJ); On-site; USD 28,000 - 34,000; Full time

Job summary

Precision Overhead Garage Door Service is seeking a friendly Customer Service Representative to be the voice of our brand. You will handle inquiries, coordinate with technicians, and manage schedules for door estimates while using Service Titan and other tools.

We offer comprehensive benefits, growth opportunities, and a supportive work environment with opportunities to cross-train. Weekend availability may be required after probation, with a focus on accuracy and customer satisfaction.

Qualifications

• High school diploma or equivalent. Some college is a plus.
• 1–3 years in a heavy volume customer service role preferred.
• Proficient with e-mail and Microsoft applications; tablet proficiency is a plus.

Responsibilities

• Interact with customers by phone or electronically to address inquiries and requests.
• Keep accurate records of customer interactions and transactions.
• Dispatch technicians and schedule door estimates; coordinate with internal teams.
• Demonstrate product knowledge, problem solving and documentation skills.
• Maintain timely arrival to work and participate in ongoing training.
• Cross-train in other areas as assigned.

Skills

Bilingual English/Spanish

Communication skills

Customer service experience

Proficient with tablets

Education

High school diploma or equivalent

Some college a plus

Tools

Service Titan

Trello

SendHub

Gmail

Dialpad

Job description

Precision Overhead Garage Door Service is seeking a friendly Customer Service Representative to be the voice of our brand. You will handle inquiries, coordinate with technicians, and manage schedules for door estimates while using Service Titan and other tools.

We offer comprehensive benefits, growth opportunities, and a supportive work environment with opportunities to cross-train. Weekend availability may be required after probation, with a focus on accuracy and customer satisfaction.