ServiceTitan CSR: Call Intake & Scheduling Pro

Overhead Door Company of Denver; Aurora (CO); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Competitive hourly pay

Health benefits

Paid time off

401k

Training opportunities

Job summary

A local garage door service leader in Aurora, CO is seeking a Customer Service Representative to manage call intake and scheduling efficiently. The ideal candidate should possess prior experience in customer service, particularly using ServiceTitan, and have strong communication skills. Responsibilities include answering calls, booking service requests, and ensuring a positive customer experience. The position offers competitive hourly pay and benefits, working full-time Monday to Friday.

Qualifications

• Prior customer service experience using ServiceTitan is essential.
• Strong communication skills in both verbal and written forms.
• Must be organized and able to handle multiple tasks in a fast-paced environment.

Responsibilities

• Answer incoming calls professionally and courteously.
• Create and book service requests using ServiceTitan.
• Communicate appointment times and updates to customers.
• Monitor open jobs and ensure timely responses.

Skills

Customer service experience using ServiceTitan

Strong verbal and written communication skills

Ability to work in a fast-paced environment

Organizational skills

Dependability

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

A local garage door service leader in Aurora, CO is seeking a Customer Service Representative to manage call intake and scheduling efficiently. The ideal candidate should possess prior experience in customer service, particularly using ServiceTitan, and have strong communication skills. Responsibilities include answering calls, booking service requests, and ensuring a positive customer experience. The position offers competitive hourly pay and benefits, working full-time Monday to Friday.