Customer Care & Scheduling Specialist

Precision Door Service; Brick Township (NJ); On-site; USD 19,320 - 27,517; Full time

Job summary

Precision Door Service, located in Brick, NJ, is looking for a full-time Customer Service Representative. You will manage incoming calls, schedule service calls, and resolve customer issues efficiently.

The ideal candidate will have strong communication skills, the ability to multi-task, and a high school diploma. Compensation is $17.00 per hour with potential for growth within the company.

Join a leading garage door repair company, providing exceptional service to our customers every day.

Qualifications

• Ability to pass a drug screening and background check.
• Knowledge of Monmouth, Ocean, Burlington, Mercer and Middlesex counties is helpful.
• Ability to prioritize and manage time effectively.

Responsibilities

• Manage large amounts of incoming calls.
• Schedule service calls for customers and route technicians efficiently.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open communication.
• Resolve customer complaints via phone or email.

Skills

Strong phone contact handling skills and active listening

Customer orientation

Excellent communication and presentation skills

Ability to multi-task

Ability to adapt/respond to different types of characters

Education

High school diploma or equivalent

Job description

Precision Door Service, located in Brick, NJ, is looking for a full-time Customer Service Representative. You will manage incoming calls, schedule service calls, and resolve customer issues efficiently.

The ideal candidate will have strong communication skills, the ability to multi-task, and a high school diploma. Compensation is $17.00 per hour with potential for growth within the company.

Join a leading garage door repair company, providing exceptional service to our customers every day.