ServiceTitan CSR & Scheduling Specialist – On-Site

Overhead Door Company of Denver, Inc.; Colorado; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health benefits

PTO

401k

Paid training

Growth opportunities

Job summary

Overhead Door Company Of Denver is hiring a Customer Service Representative (CSR) to own the call intake and scheduling at our Denver, CO location. This full-time, on-site role requires a professional, friendly caller experience and accurate appointment booking.

You will use ServiceTitan to create service requests, schedule calendars for managers, sales staff and technicians, capture customer details, and route calls efficiently.

Qualifications

• High-quality customer service experience required.
• Strong verbal and written communication skills.
• Organized, detail-oriented, and dependable.
• Calm, courteous, and solution-focused with customers.

Responsibilities

• Answer incoming phone calls from residential and commercial customers in a professional manner.
• Serve as the first point of contact and create a positive experience on every call.
• Use ServiceTitan to create and book service requests.
• Schedule calls onto calendars of managers, salespeople, and technicians.
• Capture accurate customer information, job details, and notes.
• Triage calls and route them to the appropriate department.
• Monitor open jobs and follow up on pending items.
• Communicate appointment times, confirmations, and updates via phone and email.
• Collaborate with dispatchers, technicians, and managers to keep the schedule full.
• Take ownership of customer requests from first contact through handoff.

Skills

Customer service

Verbal communication

Written communication

Organization

Attention to detail

Teamwork

Calm under pressure

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Overhead Door Company Of Denver is hiring a Customer Service Representative (CSR) to own the call intake and scheduling at our Denver, CO location. This full-time, on-site role requires a professional, friendly caller experience and accurate appointment booking.

You will use ServiceTitan to create service requests, schedule calendars for managers, sales staff and technicians, capture customer details, and route calls efficiently.