HVAC Dispatcher — Growth, PTO & 401k Match

JH Kelly, LLC; Seattle (WA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K match

Paid time off

Life insurance

AD&D

STD & LTD

Annual bonuses

Profit sharing

Job summary

JH Kelly, LLC in Seattle, WA is seeking a positive, detail-oriented HVAC Dispatcher to join our Service team and support high-volume service operations. If you thrive in a fast-paced environment, coordinate electricians' schedules and resources, and deliver exceptional customer service, this is your opportunity to contribute to a legacy construction leader.

Responsibilities include scheduling and dispatching technicians, inputting service calls, generating work orders, maintaining records, and

Qualifications

• 2+ years in computerized dispatching, managing multiple employees and locations daily.
• High school diploma or equivalent required.
• Strong written and verbal communication, multitasking, and scheduling abilities.

Responsibilities

• Provide exceptional customer service handling inquiries, service requests, complaints, and high-volume calls.
• Input service calls, generate work orders, and ensure timely execution.
• Schedule and dispatch HVAC technicians, equipment, and vehicles based on needs and prioritise tasks.
• Maintain records, timesheets, and generate reports on progress.
• Build positive relationships with field staff, customers, and vendors; promote safety and quality protocols.

Skills

Problem solving

Multitasking

Communication

Scheduling

Team leadership

Safety minded

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Dispatch software

Job description

JH Kelly, LLC in Seattle, WA is seeking a positive, detail-oriented HVAC Dispatcher to join our Service team and support high-volume service operations. If you thrive in a fast-paced environment, coordinate electricians' schedules and resources, and deliver exceptional customer service, this is your opportunity to contribute to a legacy construction leader.

Responsibilities include scheduling and dispatching technicians, inputting service calls, generating work orders, maintaining records, and