In-Office Plumbing Dispatcher - Customer Care

servicetodaygetquality; Mebane (NC); Hybrid; USD 40.000 - 50.000; Vollzeit

Benefits dieser Stelle

Great pay with bonus opportunities

PAID TIME OFF up to 4 weeks

6 PAID HOLIDAYS

Medical Dental Insurance

Company-matched 401K 3.5% match

End-of-year profit sharing

New technology

State-of-the-art software

Family fun days

Monthly breakfast

Team building activities

Zusammenfassung

Quality Service Today is seeking a Customer Service/Dispatcher to support our team by coordinating technician dispatches and maintaining efficient on-site operations. This role emphasizes clear communication, empathy, and quick decision-making to ensure customer satisfaction.

You will work in our office, dispatching technicians to jobs, and collaborating with teammates to meet daily targets. Experience in fast-paced service environments is a plus.

Qualifikationen

• Must communicate clearly with customers and team.
• Empathetic and customer-focused mindset.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and problem solving.
• Capable of making quick, effective decisions.

Aufgaben

• Dispatch technicians to jobs throughout the day.
• Operate in an office-based, non-remote role.
• Coordinate with field staff to optimize scheduling.

Kenntnisse

Excellent communication

Empathy

Multitask

Attention to detail

Decision making

Jobbeschreibung

Quality Service Today is seeking a Customer Service/Dispatcher to support our team by coordinating technician dispatches and maintaining efficient on-site operations. This role emphasizes clear communication, empathy, and quick decision-making to ensure customer satisfaction.

You will work in our office, dispatching technicians to jobs, and collaborating with teammates to meet daily targets. Experience in fast-paced service environments is a plus.