Home Security Systems Specialist

ADT; Los Angeles (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with employer matching

Paid vacation

Tuition reimbursement

Employee referral bonuses

Career growth opportunities

Job summary

ADT is an innovative, culturally diverse company that empowers and inspires its employees. The Residential Service Technician role focuses on troubleshooting, configuring and programming existing security and site automation solutions.

You will service fire and carbon monoxide detection, networking, hosted video solutions, and access control; test signals with central monitoring; visit customers at homes or businesses; collaborate with customers and coworkers in a dynamic environment; and drive

Qualifications

• Experience servicing security or site automation systems.
• Good technical aptitude with ability to configure and troubleshoot.
• Excellent verbal communication and customer-facing skills.
• Customer-focused mindset and ability to work with diverse clients.
• Comfortable working in dynamic environments and overcoming challenges.
• Valid driver's license is required.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• Work in a dynamic, collaborative environment, working closely with customers and coworkers.
• Visit customers at their homes or businesses to provide solutions.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focused mindset

Thrive under uncertainty

Valid driver's license

Education

High School degree

Job description

ADT is an innovative, culturally diverse company that empowers and inspires its employees. The Residential Service Technician role focuses on troubleshooting, configuring and programming existing security and site automation solutions.

You will service fire and carbon monoxide detection, networking, hosted video solutions, and access control; test signals with central monitoring; visit customers at homes or businesses; collaborate with customers and coworkers in a dynamic environment; and drive