Residential Security Service Technician

ADT Security Services; Totowa, Northern (NJ, KY); Hybrid; USD 29,000 - 52,000; Full time

Benefits offered by this job

Full benefits

Casual environment

Medical & dental & vision

401(k) with match

Paid vacation

Tuition reimbursement

Referral bonuses

Career growth

Job summary

ADT is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program security and site automation solutions at customer locations. You will service fire and carbon monoxide detection, networking, hosted video, and access control, test system signals with central monitoring, and translate technical details into clear guidance for customers.

This role requires strong service experience, technical aptitude, a customer-driven mindset, a valid driver's license and a

Qualifications

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focused

Thrive in uncertainty

Valid driver's license

High School degree

Education

High School degree or the equivalent

Job description

ADT is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program security and site automation solutions at customer locations. You will service fire and carbon monoxide detection, networking, hosted video, and access control, test system signals with central monitoring, and translate technical details into clear guidance for customers.

This role requires strong service experience, technical aptitude, a customer-driven mindset, a valid driver's license and a