Home Loan Servicing Specialist – Inbound/Outbound

TEKsystems; Gilbert (AZ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

PTO / Vacation

Onsite training

Job summary

TEKsystems in Gilbert, AZ is seeking a Contract-to-Hire Contact Center Representative to handle a mix of inbound mortgage servicing calls and outbound dialer reminders. Onsite training of 3 weeks, Monday–Friday, 8:00 AM–5:00 PM, with a pay rate of $19.50/hr (or $20.50/hr if bilingual).

This role emphasizes reliability, attendance, and high-volume call handling. The position requires 2–3 years in a contact center, no job hoppers or gaps over one year, and the ability to use the proprietary

Qualifications

• Experience in high-volume contact centers handling inbound and outbound calls.
• Strong emphasis on reliability and minimal job gaps; training is mandatory.
• Must have high school diploma or equivalent and willingness to sign attendance contract.
• 2–3 years of recent contact center experience recommended; no job hoppers or gaps over a year.
• Training will be 3 weeks on site, hours 8AM–5PM.
• Pay rate: $19.50/hr, or $20.50/hr bilingual.

Responsibilities

• Handle a mix of inbound mortgage servicing questions (payments, escrow).
• Second half of month involves outbound dialing reminders to borrowers.
• Engage with customers via the proprietary servicing software and route to Originations as needed.
• Meet performance metrics: QA, first call resolution, adherence, customer satisfaction, wrap time 1–3 minutes.

Skills

Customer service

Customer support

Call center

inbound outbound calls

financial services

data entry

banking

finance

Job description

TEKsystems in Gilbert, AZ is seeking a Contract-to-Hire Contact Center Representative to handle a mix of inbound mortgage servicing calls and outbound dialer reminders. Onsite training of 3 weeks, Monday–Friday, 8:00 AM–5:00 PM, with a pay rate of $19.50/hr (or $20.50/hr if bilingual).

This role emphasizes reliability, attendance, and high-volume call handling. The position requires 2–3 years in a contact center, no job hoppers or gaps over one year, and the ability to use the proprietary