Remote Mortgage Servicing Specialist (Part-Time)

LHH Recruitment Solutions; United States; Remote; USD 28,000 - 33,000; Part time

Job summary

LHH Recruitment Solutions partnered with a growing financial services firm in Arizona to recruit for a part-time Remote Mortgage Loan Servicing representative. The role handles inbound and outbound inquiries from borrowers about mortgage accounts, payments, escrows, and policy compliance.

Work is 10am–2pm PST as a part-time remote position; prior MLS and CRM experience is required, and bilingual English/Spanish is preferred but not required.

Qualifications

• Recent mortgage loan servicing experience (inbound/outbound) required.
• Experience handling mortgage accounts and inquiries.
• MLS and CRM experience required.

Responsibilities

• Respond to inbound and outbound calls, emails, and written correspondence regarding mortgage loan accounts.
• Assist borrowers with questions related to payments, escrow accounts, taxes, insurance, loan balances, and account history.
• Explain mortgage servicing procedures, including payment processing, escrow analysis, payoff requests, and loan modifications.
• Research and resolve customer concerns, disputes, and servicing issues in a timely and professional manner.
• Process customer requests for account updates, address changes, loan information, and documentation.

Skills

Customer service

High-volume interactions

Bilingual English/Spanish (preferred)

Education

High School Diploma or GED

Tools

MLS

CRM

Job description

LHH Recruitment Solutions partnered with a growing financial services firm in Arizona to recruit for a part-time Remote Mortgage Loan Servicing representative. The role handles inbound and outbound inquiries from borrowers about mortgage accounts, payments, escrows, and policy compliance.

Work is 10am–2pm PST as a part-time remote position; prior MLS and CRM experience is required, and bilingual English/Spanish is preferred but not required.