Home Improvement Customer Service Specialist

Lowe's Home Centers, LLC; Severn (MD); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Associate discount 10%

Track to the Trades program

Job summary

Lowe's Home Centers, LLC is seeking a Customer Service Associate in the United States (Severn, MD). You will greet customers, help them find products, and provide friendly service throughout the shopping experience.

The role includes stocking, assisting with loads, and supporting multiple departments based on store needs. Expect to interact with customers, answer questions, and manage checkout duties while maintaining store standards.

Qualifications

• 6 months experience using a computer.
• 6 months experience using common retail technology (smartphones/tablets).
• Reading, writing, and basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities.
• Minimally lift 25 lbs unassisted or more with accommodation.

Responsibilities

• Welcome customers to Lowe's and provide friendly, professional service.
• Assist customers in locating and handling merchandise.
• Stock shelves and replenish supplies.
• Process orders and deliveries accurately and on time.
• Cross-train in other store areas to improve customer service.
• Prepare department merchandise (e.g., tint paint, cut pipes, wood, drywall).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Customer service

Bi-lingual skills

Tools

Point-of-sale systems

Retail mobile devices

Job description

Lowe's Home Centers, LLC is seeking a Customer Service Associate in the United States (Severn, MD). You will greet customers, help them find products, and provide friendly service throughout the shopping experience.

The role includes stocking, assisting with loads, and supporting multiple departments based on store needs. Expect to interact with customers, answer questions, and manage checkout duties while maintaining store standards.