Home Improvement Customer Service Specialist

Lowe's; Oakland (MD); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) matching

Employee stock purchase program

Associate discount

Track to the Trades program

Job summary

Lowe's Customer Service Associate role located in Maryland offers opportunities to help customers with home improvement needs while building skills in product knowledge and sales. You will greet customers, assist with locating merchandise, and process orders to ensure satisfaction throughout the shopping experience.

You will work in a dynamic store environment with potential for cross-training across departments and participation in benefit programs such as health options, tuition assistance,

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• Bi-lingual skills (preferred).
• Certification in trade related to department (optional).

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Customer service

Communication

Basic math

Bi-lingual skills

Tools

Retail technology (smartphones/tablets)

Job description

Lowe's Customer Service Associate role located in Maryland offers opportunities to help customers with home improvement needs while building skills in product knowledge and sales. You will greet customers, assist with locating merchandise, and process orders to ensure satisfaction throughout the shopping experience.

You will work in a dynamic store environment with potential for cross-training across departments and participation in benefit programs such as health options, tuition assistance,