Home Improvement Customer Service Specialist

Lowe's Companies, Inc.; Lumberton (NC); On-site; USD 45,644,000 - 47,996,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) company match

Employee Stock Purchase Program

Associate Discount

Track to the Trades program

Job summary

Lowe’s is seeking a Customer Service Associate in Lumberton, NC to welcome customers and help them find the right home improvement solutions. You’ll engage with shoppers, answer questions, and ensure a friendly, efficient shopping experience across departments.

This role offers part-time hours with access to Lowe’s benefits, including health insurance options, tuition assistance, a company-matching 401(k), associates discount, and growth programs like Track to the Trades.

Qualifications

• 6 months experience using a computer.
• 6 months experience using common retail technology.
• Reading, writing, and basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• 6 months of Retail and/or customer service experience (preferred).
• Bi-lingual skills (preferred).
• Certification in trade related to department (preferred).

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Customer service

Retail technology

Basic math

Bilingual

Job description

Lowe’s is seeking a Customer Service Associate in Lumberton, NC to welcome customers and help them find the right home improvement solutions. You’ll engage with shoppers, answer questions, and ensure a friendly, efficient shopping experience across departments.

This role offers part-time hours with access to Lowe’s benefits, including health insurance options, tuition assistance, a company-matching 401(k), associates discount, and growth programs like Track to the Trades.