Home Improvement Customer Service Specialist

Lowe's; Durham (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s in Durham, NC is hiring a part-time Customer Service Associate to welcome customers and help them find the right home improvement solutions. You’ll engage with shoppers, answer questions, and provide friendly, professional support throughout their store visit.

This role emphasizes teamwork and flexibility across departments, with opportunities to learn, grow, and participate in programs like Track to the Trades.

Qualifications

• 6 months experience using a computer.
• 6 months experience using common retail technology (smartphones/tablets).
• Reading, writing, and basic arithmetic.

Responsibilities

• Welcome customers to Lowe’s and deliver friendly, professional service.
• Assist customers with locating and handling merchandise.
• Stock replenishment and shelf organization.
• Process orders and deliveries accurately so customers receive items on time.
• Cross-train in other store areas to improve service.
• Prepare department merchandise per customer needs (e.g., paint, pipes, wood).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Bi-lingual

Customer service experience

Job description

Lowe’s in Durham, NC is hiring a part-time Customer Service Associate to welcome customers and help them find the right home improvement solutions. You’ll engage with shoppers, answer questions, and provide friendly, professional support throughout their store visit.

This role emphasizes teamwork and flexibility across departments, with opportunities to learn, grow, and participate in programs like Track to the Trades.