Program Assistant

Norwescap; Phillipsburg (NJ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life Insurance

Paid Time Off

Paid Holidays

Retirement Plan

Job summary

Norwescap seeks a Program Assistant to support the Housing & Community Development program portfolio. You will help with outreach, coordinate home visits, verify qualification documents, and enter data into required state databases.

The role interacts with staff, customers, community partners, and vendors. Responsibilities include processing invoices, supporting reporting, and maintaining confidential information.

Qualifications

• High school diploma or equivalent required; Associate degree or higher in social services, public administration, or related field preferred.
• Strong understanding of program and project management.
• Experience working in housing and energy services, social services, or related fields.
• Strong understanding of housing and energy services programs and resources.
• Strong understanding of case management principles, including needs assessment, service planning, and client advocacy.
• Excellent communication and interpersonal skills, with the ability to engage effectively with clients, colleagues, and community partners.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and case management software.
• Strong organizational skills and attention to detail.
• Knowledge of relevant local and federal regulations related to housing is a plus.
• Excellent communication and interpersonal skills with a focus on empathy.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Coordinate intake and final verification of documents for weatherization, energy and housing programs.
• Coordinate customer folders moving from intake to project closeout.
• Coordinate with program managers upon milestone completion of each project.
• Support intake, evaluation/measures and clearance for monthly accounts receivable.
• Document measures of completed units in NJ state databases (HIMIS,HESWAP,UAP,SAGE).
• Assist with the preparation of invoices and reporting to State databases.
• Communicate with customers, vendors, community-based agencies and others as needed.
• Assist in preparing regularly scheduled reports and outreach activities.

Skills

Communication skills

Microsoft Office

Case management

Organization

Teamwork

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Microsoft Office Suite

Case management software

Job description

Program Assistant

$19.00-21.00/hour | Full Time

Summary/Objective:

The Housing & Community Development (H&CD) Project Manager supports the successful delivery of the Norwescap H&CD portfolio of Program services through assistance with outreach activities, coordination of home visits, verification of customer qualification documents, entry of project information in required State database, and submitting invoices to state/federal/local funding sources. This position will work closely with the Housing & Energy Services Program Manager(s) and other staff engaged in weatherization, energy and housing services. This position interfaces with a variety of organizational personnel, customers, community-based organizations and the general public.

Essential Functions:

• Coordinate intake and final verification of documents for weatherization, energy and housing programs

  · Coordinate customer folders moving from intake to project closeout.

  · Coordinates with program managers upon scope of work milestone completion of within the phases of individual project(s).

  · Support the intake, evaluation/measures and clearance for monthly accounts receivables.

  · Document measures of completed units in authorized NJ State databases (HIMIS,HESWAP, UAP, SAGE, etc.)

  · Assist with the preparation of invoices and reporting to the State databases (HIMIS,HESWAP, UAP, SAGE, etc.)

  · Communicate with customers, vendors, community-based agencies and others as needed

  · Assist in the preparation of regularly scheduled reports

  · Assist with outreach activities

  · Handle sensitive information in a confidential manner

Education and Experience:

• High school diploma or equivalent required; Associate degree or higher in social services, public administration, or related field preferred.

  · Strong understanding of program and project management.

  · Experience working in housing and energy services, social services, or related fields.

  · Strong understanding of housing and energy services programs and resources.

  · Strong understanding of case management principles, including needs assessment, service planning, and client advocacy.

  · Excellent communication and interpersonal skills, with the ability to engage effectively with clients, colleagues, and community partners.

  · Ability to manage multiple priorities and work effectively in a fast-paced environment.

  · Proficiency in Microsoft Office Suite and case management software.

  · Strong organizational skills and attention to detail.

  · Knowledge of relevant local and federal regulations related to housing is a plus.

  · Excellent communication and interpersonal skills with a focus on empathy.

  · Ability to handle sensitive information with confidentiality.

  · Proficiency in Microsoft Office Suite and experience with database management.

  · Knowledge of housing programs and resources is a plus.

  · Ability to work both independently and collaboratively in a team environment.

Competencies

• Empathy
• System & Critical Thinking
• Problem Solving
• Spoken/Written Communication
• Technical Aptitude

Benefits:

• Dental Insurance
• Health Insurance
• Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Paid Holidays
• Retirement Plan

Work Environment:

This position operates in a relaxed work environment and offers a balance between professional expectations and a comfortable atmosphere. The workspace is designed to be welcoming and stress-free, encouraging collaboration and creativity while maintaining a productive workflow. Dress codes are casual, and there's an emphasis on open communication, with regular team-building activities to foster a sense of community. While in-office attendance is necessary, the environment is supportive, making it an enjoyable place to work each day. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc.

Norwescap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.