Eligibility Specialist

Paycom - ATS; Cleveland (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Step Forward in Cleveland, OH is seeking an entry-level team member to process appointment-based energy assistance services through the online portal. You will handle non-emergency and emergency requests while ensuring timely and accurate service delivery.

Candidates need a High School Diploma or GED and at least one year of clerical experience; training includes using end-user software, filing, and confidentiality. This role is full-time and on-site.

Qualifications

• High School Diploma or GED required; plus one year of clerical work experience or equivalent.
• Equivalent combinations of education, training and experience may be considered.

Responsibilities

• Process appointment-based services for clients in the online portal, handling non-emergency and emergency requests.
• Use end-user software and devices to verify and initiate client service processes and appointment confirmations.
• Educate clients on how to apply online and submit documents via USPS, when needed.
• Prepare documents, reports, logs, dashboards and tallies to aid in reporting and records.
• Collaborate with staff to ensure accurate reporting and data submission to Management.

Skills

Clerical experience

Education

High School Diploma or GED

Job description

Job Details

Level: Entry, Job Location: HEAP - Cleveland, OH 44114, Position Type: Full-Time 52 Weeks, Education Level: High School/GED, Salary Range: $20.29 Hourly, Job Shift: Monday - Friday (8:00am - 5:00pm), Job Category: Nonprofit - Social Services, Purpose of Classification: The purpose of this position is to process appointment-based service within the Energy Assistance Services Department through the online portal; que; non-emergency and emergency services for clients seeking energy assistance.

Essential Functions

• Process the appointment based services for those clients in the online portal; que/non-emergency services and emergency services.
• Utilizes end user software and relative communication devices to verify and initiate client service processes that result in appointment confirmation. Typically, ensure quality services, follow-up and timely execution of non-emergency and emergency services relate to quality thru best practices in appointment fulfillment and application processing.
• If applicable to client’s circumstances, staff may educate those clients who cannot use the automated system of how to get their applications processed efficiently. Staff will educate those callers of how to apply via website and submit necessary documentation via USPS mail service.
• Prepare various documents, reports, logs, dashboards and tally sheets to assist in preparing reports and records. Staff may be asked to review and respond to complaint documentation, statistical client information, numbers of applications processed, types of clients assisted in the online portal; appointment scheduler or those provided a follow-up phone call for services.
• Work alongside staff to ensure the reporting is accurately stated, submitted and analyzed by Management accordingly.

Additional Functions

• Ensures absolute confidentiality with respect to all information regarding families serviced by the Energy Assistance Services program.
• Scans, uploads and distributes client documentation needed to facilitate application determinations of benefits.
• Attends agency meetings and professional development trainings, conferences and seminars as needed to increase skills and abilities to perform duties and responsibilities.
• Performs other related duties as required.

Minimum Qualifications

High School Diploma or GED required; supplemented by one year of work experience working in the clerical field or a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Additional Requirements/Conditions of Employment

Successful results of pre and continued employment assessments including fingerprinting, drug testing, medical examinations and background check(s).

Step Forward is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Agency will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.