Energy Programs Scheduler (37.5 Hrs./Wk., $18.63 - $19.75/hr.)

Community Action Pioneer Valley; Greenfield (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Community Action Pioneer Valley is seeking an Energy Programs Scheduler to organize and coordinate appointments for Electrical Efficiency, Weatherization, ASHP, Heating System, and Home Repair assessments. The role includes telephone support and sending reminders to clients, ensuring smooth scheduling and documentation.

The position requires strong communication, organizational skills, and proficiency with data systems.

Qualifications

• Interpersonal communication – verbal and written.
• Organizational skills and attention to detail.
• Conflict resolution, problem-solving, prioritization, adaptability.
• Judgement and decision-making.
• Ability to work independently and as part of a team.
• Knowledge of program data systems; Excel and databases.
• Promote equity and deconstruct barriers to a racially just system.

Responsibilities

• Answer phone calls and return voice messages.
• Schedule assessments and appointments for eligible clients.
• Use GPS and Maps to streamline travel between appointments.
• Create job numbers in database and job folders after scheduling.
• Answer general questions about the Energy Department.
• Update multiple databases with pertinent information.
• Respond to funding source questions and track progress.
• Maintain confidentiality and follow program guidelines.

Skills

Interpersonal skills

Organizational skills

Conflict resolution

Decision making

Teamwork

Excel proficiency

Data systems

Education

High School Diploma

Tools

SharePoint

CSG Identity

InDemand

Monday.com

CSM

Excel

Job description

DEPARTMENT: Energy Department

POSITION TITLE: Energy Programs Scheduler

LOCATION: 326 Deerfield Street, Greenfield

STATUS: Non-Exempt

SUPERVISOR: Energy Operations Coordinator

POSITION SUMMARY

The Energy Programs Scheduler is responsible for scheduling Electrical Efficiency, Weatherization, Air Source Heat Pump (ASHP), Heating System, and Home Repair assessment appointments with energy program clients and technicians. Provide telephone support for Energy Programs. Assist with sending reminders to scheduled clients.

ESSENTIAL RESPONSIBILITIES

1. Answer phone calls and return voice messages.
2. Schedule Electrical Efficiency, Weatherization, ASHP, Heating System, and Home Repair Assessment appointments for eligible clients.
3. Use of GPS and Maps to streamline travel between appointments.
4. After the client appointments are scheduled, create job numbers in database and job folders.
5. Answer general questions pertaining to the Energy Department.
6. Update multiple databases with pertinent information.
7. Responding to funding source’s Statewide board questions. Confirm whether we are in progress with client or not.
8. Maintain basic knowledge and resources of the other Agency programs to direct and assist clients.
9. Follow program guidelines for the use of all required database systems including, but not limited to, SharePoint, CSG Identity, CSM, InDemand, Monday.com Boards, Excel spreadsheets and others as required.
10. Provide follow-up support to clients by phone after services are completed, in accordance with program guidelines.
11. Assist with other clerical duties as needed including filing, mailings, phone coverage, etc.
12. Maintain a high level of customer service following established Community Action Customer Service Standards and all applicable guidelines set forth by the program.
13. Attend regularly scheduled supervision meetings, team meetings, mandatory agency trainings, and participate in professional development activities.
14. Comply with agency and funders’ paperwork requirements and procedures.
15. Maintains strictest confidentiality.
16. Performs related work as required.
17. Willing to sign up for and attend after-hours or weekend events as needed.

This does not cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee. Other duties, responsibilities, and activities may be adjusted to meet the operational needs of the agency.

Requirements

QUALIFICATIONS/SKILLS

The ideal candidate will demonstrate the following competencies:

• Interpersonal communication – verbal and written.
• Organizational skills and attention to detail.
• Conflict resolution, problem-solving, establishing priorities, navigating change.
• Judgement and decision-making.
• Ability to work both independently and as a member of a team.
• Knowledge of or the ability to learn program data systems, excel and spreadsheets required.
• Promote equity by deconstructing barriers to a racially just system. Cultivate work environments that value truth-telling, courage, vulnerability, space to think and reflect, community-mindedness, hope, and openness to difficult conversations.

Key Knowledge and Experience:

• Experience working with marginalized communities and individuals with low incomes.
• Adapt to changing priorities and demonstrate close attention to details.
• Proficient computer skills (Microsoft Suite and databases).
• Must be able to acquire a basic understanding of the program certification procedures.
• Understanding data capture and tracking methods. Sensitivity to cultural and socioeconomic diversity and the needs of individuals with low incomes.

To Qualify:

Minimum Qualifications/Transferable Skills:

• High School Diploma or equivalent required.
• One year of experience in customer service, ability to engage in a compassionate, empathetic manner.
• Bilingual (Spanish or Russian/English) preferred.
• Experience using computers and electronic systems.

We encourage individuals who believe they have the skills necessary to thrive to apply for this role.? We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying. Please be clear and specific in application materials how your background, lived experience, and transferable skills are relevant to this position.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Requires sitting for extended periods.
• Working in a shared office environment.
• Some bending and stretching required.
• Extensive use of the telephone is required.
• Manual dexterity required for use of computer keyboards.
• Must be able to lift from 20 – 30 lbs.
• Specific vision abilities required by this job include vision, color vision, and the ability to adjust focus.
• The work environment includes indoor office environments or comparable spaces, and community spaces, with occasional exposure to outdoor weather when traveling to outreach or meeting sites. The noise level varies by site.

AA/EOE/ADA

Employment is contingent upon successful completion of drug screening and Criminal Offender Record check (C.O.R.I.) prior to hire and every three years.