Home Design Concierge & Sales Specialist

Pottery Barn; Annapolis (MD); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Health benefits (dental & vision)

Job summary

Williams-Sonoma, Inc. is seeking a Design Studio Specialist to inspire customers and close sales at the cash wrap, while promoting ongoing engagement with our brand.

You will guide clients through one-on-one consultations in-store and in-home design discussions to translate their ideas into beautiful living spaces. You will leverage design expertise to present plans, knowledge of current promotions, and superior service to exceed sales goals.

Qualifications

• Strong communication, clienteling and customer follow-up skills.
• Ability to complete and coordinate complex large orders within a variety of sales channels.
• Experience in working with the elements of design preferred
• Proven ability to prioritize and handle multiple tasks simultaneously
• 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required)

Responsibilities

• Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales
• Perform productive in-home consultations including the ability to accurately measure and assess the client's living space
• Create and present design plans based on client's needs, style, preferences and living space
• Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
• Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Skills

Strong communication

Clienteling

Customer follow-up

Retail sales

Elements of design

Job description

Williams-Sonoma, Inc. is seeking a Design Studio Specialist to inspire customers and close sales at the cash wrap, while promoting ongoing engagement with our brand.

You will guide clients through one-on-one consultations in-store and in-home design discussions to translate their ideas into beautiful living spaces. You will leverage design expertise to present plans, knowledge of current promotions, and superior service to exceed sales goals.