Home Care Scheduling Coordinator

HomeWell Care Services, Inc.; Northern (KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Job summary

HomeWell Care Services, Inc. is seeking an experienced Home Care Scheduler to manage non-medical and health services scheduling. You will coordinate staff, assign clients to clinicians, and maintain schedules to ensure high-quality care and smooth daily operations.

Ideal candidates are detail-oriented, tech-savvy, and capable of handling multiple priorities in a fast-paced environment. You will also assist in caregiver onboarding, screening, and training to recruit and retain top talent.

Qualifications

• 4+ years patient scheduling experience.
• Must be well organized with great attention to detail.
• Proficient with computer use and software applications.
• Home Health experience preferred.

Responsibilities

• Coordinate staff to ensure consistent quality of services for internal and external staffing needs.
• Assign new clients to clinicians according to scheduling protocols.
• Use web based scheduling application as the basis for all scheduling.
• Create and maintain schedules for all employees.
• Contact caregivers regarding shift coverage and changes to hours.
• Maintain hot list of staff for immediate placement and backup.
• Fill open shifts and secure coverage for call-offs or changes in client needs.
• Maintain ongoing communication with Managers, Caregivers & Clients regarding scheduling.
• Participates in determining hiring needs, as well as interviewing, hiring and training new staff.
• Monitor caregiver applications and conduct phone screenings and scheduling of interviews.
• Manage onboarding and records for caregivers
• Monitor caregiver schedules for overtime
• Monitor late/missed clock-ins and clock-outs
• Help monitor performance of existing caregivers

Skills

Scheduling

Customer service

Time management

Multi-tasking

Education

High school diploma/GED

Tools

WellSky

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off

We are looking for an Home Care Scheduler to help manage our successful Non Medical Home Health business! This role makes a significant impact on our daily operations and the ability to provide the best care to patients by coordinating non medical and health services.

You are highly detail-oriented and an expert at managing multiple priorities. As a scheduler, you will be primarily responsible for the collection, management, and reporting of scheduling information. Process-driven with exceptional customer service skills, you genuinely care about connecting clients and caregivers to improve lives. You will also be instrumental in serving as the first review of caregiver applicants - ensuring we continue to recruit and onboard the best talent.

RESPONSIBILITIES

• Coordinate the use of our staff to ensure consistent quality of services for both internal and external staffing needs
• Assign new clients to clinicians according to scheduling protocols
• Use web based scheduling application as the basis for all scheduling
• Create and maintain schedules for all employees
• Contact caregivers regarding shift coverage and any changes to the hours of their regular schedule
• Keep a "hot list" of all staff that can be placed immediately or used as backup for all call off situations
• Fill open shifts and securing coverage for call-offs or changes in client's needs
• Maintain ongoing communication with Managers, Caregivers & Clients regarding scheduling and changes
• Participates in determining hiring needs, as well as interviewing, hiring and training new staff
• Monitor caregiver applications and conduct phone screenings and scheduling of interviews
• Manage the administration of onboarding and maintaining records for caregivers
• Monitor caregiver schedules for potential overtime
• Monitor late / missed clock ins and clock outs
• Help monitor performance of existing caregivers

QUALIFICATIONS

• High school diploma or GED
• 4+ yrs patient scheduling experience
• Must be well organized, show great attention to detail
• Proficient with computer use and software applications
• Multi-tasker and customer service-oriented
• Excellent time management skills
• Home Health experience preferred
• Wellsky experience preferred
• Ability to work in chaotic situations

WHY JOIN THE INDUSTRY?

• Competitive compensation
• Training and support
• Paid Time Off
• Start up environment