Home Care Scheduler and Administrator

SECURED HOME CARE LLC; Marietta (GA); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible scheduling

Opportunity for advancement

Supportive team environment

Professional development and training

Job summary

SECURED HOME CARE LLC seeks a highly organized Home Care Scheduler & Administrator to coordinate caregiver schedules, maintain staffing coverage, and support daily office operations. The role emphasizes regulatory compliance and delivering excellent service to clients and caregivers, leveraging strong communication and attention to detail.

The ideal candidate has knowledge of home care regulations, EVV, HIPAA, and credentialing, with experience in scheduling or healthcare administration and the

Qualifications

• Knowledge of home care scheduling, healthcare administration, or related coordination is preferred.
• Strong regulatory awareness including HIPAA, EVV, and caregiver credentialing.
• Ability to work independently in a fast-paced environment with attention to detail.

Responsibilities

• Coordinate and manage caregiver schedules to ensure staffing coverage.
• Assign clients to qualified caregivers based on needs, availability, skills, and location.
• Use scheduling software to maintain accurate schedules and records.
• Maintain up-to-date lists of on-call and backup caregivers for call-offs.
• Communicate schedule updates with caregivers, clients, and management.
• Monitor attendance, punctuality, and shift completion.
• Assist with caregiver recruitment, onboarding, and training coordination.
• Verify employee records including licenses, certifications, and background checks.
• Ensure compliance with company policies, state regulations, accreditation standards, and payer requirements.
• Support EVV, HIPAA compliance and regulatory reviews.
• Assist with audits, quality assurance activities, and general office tasks.
• Provide excellent customer service to clients, families, and staff.

Skills

Organizational skills

Time management

Verbal and written communication

Customer service

Interpersonal skills

Multitasking

Independent work

Education

High school diploma or GED

Associate's or bachelor's degree preferred

Tools

Scheduling software

Microsoft Office Suite

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible scheduling
• Opportunity for advancement
• Supportive team environment
• Professional development and training

Job Summary

We are seeking a highly organized and dependable Home Care Scheduler & Administrator to join our team. This role is responsible for coordinating caregiver schedules, maintaining staffing coverage, supporting daily office operations, ensuring regulatory compliance, and delivering exceptional service to clients and caregivers. The ideal candidate has strong communication skills, excellent attention to detail, and knowledge of home care regulations and compliance requirements.

Responsibilities

• Coordinate and manage caregiver schedules to ensure appropriate staffing coverage for all client assignments.
• Assign clients to qualified caregivers based on client needs, caregiver availability, skills, and location.
• Utilize scheduling and home care management software to maintain accurate schedules and records.
• Maintain an up-to-date list of available, on‑call, and backup caregivers to address call‑offs and last‑minute staffing needs.
• Communicate schedule updates, changes, and coverage needs with caregivers, clients, and management.
• Monitor caregiver attendance, punctuality, and shift completion.
• Assist with caregiver recruitment, onboarding, orientation, credentialing, and training coordination.
• Verify and maintain employee records, including licenses, certifications, CPR, TB tests, background checks, and other required documentation.
• Ensure compliance with company policies, state regulations, accreditation standards, and payer requirements.
• Monitor documentation and scheduling practices to support compliance with EVV, HIPAA, and home care regulations.
• Assist with audits, quality assurance activities, and regulatory reviews.
• Answer incoming calls, respond to inquiries, and provide excellent customer service to clients, families, referral sources, and staff.
• Assist with administrative tasks including filing, reporting, payroll support, record maintenance, and general office operations.
• Support management with operational planning, staffing strategies, and compliance initiatives.

Qualifications

• High school diploma or GED required; associate's or bachelor's degree preferred.
• Previous experience in home care scheduling, healthcare administration, staffing coordination, or a related field preferred.
• Knowledge of home care regulations, compliance requirements, HIPAA, EVV, and caregiver credentialing processes.
• Strong understanding of state licensing requirements and healthcare documentation standards.
• Strong organizational and time‑management skills with exceptional attention to detail.
• Proficiency in Microsoft Office Suite and scheduling software.
• Ability to multitask, prioritize responsibilities, and work independently in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Experience working in a home care, home health, or healthcare environment is highly preferred.

Flexible work from home options available.