Home Care Scheduling Coordinator

HomeWell Care Services ID327; Coeur d'Alene (ID); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Job summary

HomeWell Care Services ID327 in Idaho is seeking an experienced Home Care Scheduler to coordinate non-medical and health services, impacting daily operations and patient care.

You will manage scheduling information, ensure timely care, and assist in recruiting caregivers by screening applications and onboarding new staff, while maintaining strong customer service.

Qualifications

• High school diploma or GED.
• 4+ years patient scheduling experience.
• Must be well organized with great attention to detail.
• Proficient with computer use and software applications.
• Multi-tasker and customer service-oriented.
• Excellent time management skills.
• Home Health experience preferred.
• WellSky experience preferred.
• Ability to work in chaotic situations.

Responsibilities

• Coordinate staff to ensure consistent service quality.
• Assign new clients to clinicians per protocols.
• Use web-based scheduling application for scheduling.
• Create and maintain schedules for all employees.
• Contact caregivers about shift coverage.
• Maintain a hot list of staff for emergencies.
• Fill open shifts and cover call-offs.
• Communicate scheduling changes with Managers, Caregivers & Clients.
• Assist in hiring needs, interviewing and training new staff.
• Screen caregiver applications and schedule interviews.
• Manage onboarding records for caregivers.
• Monitor overtime and clock-in/out accuracy.
• Monitor caregiver performance.

Skills

Scheduling experience

Attention to detail

Customer service

Time management

Education

High school diploma or GED

Tools

WellSky

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off

We are looking for an Home Care Scheduler to help manage our successful Non Medical Home Health business! This role makes a significant impact on our daily operations and the ability to provide the best care to patients by coordinating non medical and health services.

You are highly detail-oriented and an expert at managing multiple priorities. As a scheduler, you will be primarily responsible for the collection, management, and reporting of scheduling information. Process-driven with exceptional customer service skills, you genuinely care about connecting clients and caregivers to improve lives. You will also be instrumental in serving as the first review of caregiver applicants - ensuring we continue to recruit and onboard the best talent.

RESPONSIBILITIES

• Coordinate the use of our staff to ensure consistent quality of services for both internal and external staffing needs
• Assign new clients to clinicians according to scheduling protocols
• Use web based scheduling application as the basis for all scheduling
• Create and maintain schedules for all employees
• Contact caregivers regarding shift coverage and any changes to the hours of their regular schedule
• Keep a \"hot list\" of all staff that can be placed immediately or used as backup for all call off situations
• Fill open shifts and securing coverage for call-offs or changes in client's needs
• Maintain ongoing communication with Managers, Caregivers & Clients regarding scheduling and changes
• Participates in determining hiring needs, as well as interviewing, hiring and training new staff
• Monitor caregiver applications and conduct phone screenings and scheduling of interviews
• Manage the administration of onboarding and maintaining records for caregivers
• Monitor caregiver schedules for potential overtime
• Monitor late / missed clock ins and clock outs
• Help monitor performance of existing caregivers

QUALIFICATIONS

• High school diploma or GED
• 4+ yrs patient scheduling experience
• Must be well organized, show great attention to detail
• Proficient with computer use and software applications
• Multi-tasker and customer service-oriented
• Excellent time management skills
• Home Health experience preferred
• Wellsky experience preferred
• Ability to work in chaotic situations

WHY JOIN THE INDUSTRY?

• Competitive compensation
• Training and support
• Paid Time Off
• Start up environment