Home Care Scheduling & Care Operations Manager

All-Ways-Caring-Homecare; Greeneville (TN); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Great culture

Daily pay options

Tuition reimbursement

Flexible schedules

Referral bonuses

Benefits & 401K

Career growth

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to lead quality care, customer service, and staff performance for our home-based clients. You will oversee caregivers, handle scheduling, and build relationships with partners while ensuring accurate documentation and safety checks.

The role emphasizes client satisfaction, proactive problem solving, and professional communication in a fast-paced home care environment.

Qualifications

• Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements).
• Accountable, reliable, and ability to work independently with good judgement.
• Valid driver's license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager to lead quality care, customer service, and staff performance for our home-based clients. You will oversee caregivers, handle scheduling, and build relationships with partners while ensuring accurate documentation and safety checks.

The role emphasizes client satisfaction, proactive problem solving, and professional communication in a fast-paced home care environment.