Home Care Scheduling Lead — Flexible Hours & Growth

All Ways Caring HomeCare; Greeneville (TN); On-site; USD 2,617,000 - 2,755,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Flexible work schedules

Referral bonuses

Benefits, Supplemental Plans, EAP, and

401K participation

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care and client satisfaction, supervise caregivers, and manage scheduling in a fast-paced homecare environment. The role emphasizes communication, problem solving, and strong relationships with referral partners.

Qualified candidates will have a degree in business, nursing, or related fields, with reliability and independent judgment.

Qualifications

• Associate or bachelor's degree preferred in business, Nursing, Social Services, or related field.
• Accountable, reliable, and able to work independently with good judgement.
• Valid driver's license and auto insurance.
• Excellent customer service and communication skills.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and guide Caregivers who provide direct client care.
• Manage employee scheduling and address problems with proactive solutions.
• Maintain strong relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Verbal communication

Written communication

Customer service

Independence/Judgement

Driver's license

Auto insurance

Education

Associate or Bachelor's degree

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care and client satisfaction, supervise caregivers, and manage scheduling in a fast-paced homecare environment. The role emphasizes communication, problem solving, and strong relationships with referral partners.

Qualified candidates will have a degree in business, nursing, or related fields, with reliability and independent judgment.