Home Care Operations Leader — Census Growth & Compliance

Addus HomeCare; Breese (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Addus HomeCare in Illinois is seeking a Branch Operations Manager to oversee daily operations, recruitment, orientation, training, and retention of branch and office staff, ensuring service delivery aligns with care plans and budgets.

In this role, you will drive census growth, maintain compliance, report to Agency and Regional Directors, and lead team meetings while coordinating payroll and billing as needed. A bachelor’s degree and 2+ years supervisory experience are required.

Qualifications

• Bachelor's Degree required.
• 3-5 years’ experience in health care; some experience in home care, home health, or private duty preferred.
• 2+ years of supervisory/management experience.
• Experience with compliance/audits.
• Computer proficiency – MS Office and HRIS; Excel, PowerPoint, Word required.

Responsibilities

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements.
• Assists in census and revenue growth by executing effective service delivery of care plans.
• Helps recruitment, orientation, training and retention of branch and office support staff.
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately.
• Facilitates team meetings as needed.
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed.
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events.
• Develops and executes processes to ensure clients are receiving services as authorized.
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director.
• Troubleshoots and resolve customers’ concerns and grievances.
• Processes payroll and billing as needed.

Skills

Supervisory/management experience

Census/revenue growth

Team leadership

Staff recruitment and training

Budgeting and reporting

Education

Bachelor's Degree

Tools

MS Office

HRIS

Excel

PowerPoint

Word

Job description

Addus HomeCare in Illinois is seeking a Branch Operations Manager to oversee daily operations, recruitment, orientation, training, and retention of branch and office staff, ensuring service delivery aligns with care plans and budgets.

In this role, you will drive census growth, maintain compliance, report to Agency and Regional Directors, and lead team meetings while coordinating payroll and billing as needed. A bachelor’s degree and 2+ years supervisory experience are required.