Home Care Client Services Supervisor

Help at Home; Dearborn (MI); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

PTO

Wellness programs

Flexible options

Job summary

Help at Home in the United States is seeking a Client Service Supervisor to lead care coordination and ensure high-quality in-home services. You will oversee client records, coach Caregivers, manage schedules, and maintain HIPAA compliance while building strong relationships with clients, families, and referral sources.

This role requires travel to client homes and regular interaction with the management team to resolve issues and improve care.

Qualifications

• Excellent organizational skills and ability to multitask across responsibilities.
• Strong client service orientation with focus on quality care.
• Proven problem-solving abilities and professional Conflict resolution.
• Ability to use basic computer systems and documentation tools.

Responsibilities

• Maintain client files and related paperwork.
• Coaching for caregivers and escalate performance concerns.
• Proactively communicate schedules with clients, aides, and management.
• Prioritize client care and participate in in-home visits as needed.
• Prepare routine departmental reports and maintain client records.
• Document client condition and service levels; track satisfaction surveys.
• Handle client concerns and report significant issues as required.

Skills

Organizational skills

Customer service

Problem-solving

Multitasking

Compassionate

Computer literacy

Education

High school diploma or equivalent

Job description

Help at Home in the United States is seeking a Client Service Supervisor to lead care coordination and ensure high-quality in-home services. You will oversee client records, coach Caregivers, manage schedules, and maintain HIPAA compliance while building strong relationships with clients, families, and referral sources.

This role requires travel to client homes and regular interaction with the management team to resolve issues and improve care.