Home Care Client Services Lead

Help at Home; Wilmington (DE); Presencial; USD 29.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Paid time off

Wellness program

Flexible schedule

Descripción de la vacante

Help at Home in Wilmington, DE seeks a Client Service Supervisor to oversee client records, coordinate homecare aides, and ensure high-quality care. This role emphasizes HIPAA compliance, staff coaching, schedule communication, and proactive client relations.

You will maintain case files, prepare reports, and address client concerns while ensuring adherence to local, state, and federal laws. Ideal candidates bring strong organizational and communication skills, compassion, and a team-oriented

Formación

• Excellent organizational skills and ability to multitask.
• Ability to provide feedback to improve services.
• Strong problem-solving skills and professional conflict resolution.
• Demonstrates compassion, responsibility, and a cheerful attitude.
• Basic computer literacy and typing skills.
• Customer service skills.

Responsabilidades

• Maintain elements of the clients’ files and related paperwork.
• Ensure confidentiality of patient/client and agency information (HIPAA).
• Assign homecare aides based on client needs and Plan of Care.
• Coach Caregivers to ensure high quality client care and escalate issues.
• Communicate schedules and changes with clients, aides, referral sources, and management.

Conocimientos

Organizational skills

Feedback & improvement

Problem-solving

Multitasking

Compassion

Computer literacy

Customer service

Educación

High school diploma

Age 18+

Healthcare experience preferred

Medical clearance (PPD/Chest x-ray)

Descripción del empleo

Help at Home in Wilmington, DE seeks a Client Service Supervisor to oversee client records, coordinate homecare aides, and ensure high-quality care. This role emphasizes HIPAA compliance, staff coaching, schedule communication, and proactive client relations.

You will maintain case files, prepare reports, and address client concerns while ensuring adherence to local, state, and federal laws. Ideal candidates bring strong organizational and communication skills, compassion, and a team-oriented