Home Broadband Install & Service Technician

Comcast Corporation; Rome (GA); On-site; USD 21,000 - 29,000; Full time

Job summary

Comcast is seeking an entry-level Installer to perform residential broadband installation and troubleshooting in customers’ homes and neighborhoods. You will install new services, restore connectivity, and ensure a positive customer experience, often with varying schedules that include nights, weekends and holidays.

The role requires physical work, adherence to safety practices, and the ability to operate in diverse environments.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices and applicable codes.
• Diagnose and resolve issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi based on customer needs.
• Verify service quality using testing tools and adjust for reliable performance.
• Educate customers on products, services, equipment use, and set expectations.
• Document completed work and update customer accounts using digital tools.

Skills

Adaptability

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Etiquette

Resilience

Self Motivation

Technical Knowledge

Education

High School Diploma / GED

Job description

Comcast is seeking an entry-level Installer to perform residential broadband installation and troubleshooting in customers’ homes and neighborhoods. You will install new services, restore connectivity, and ensure a positive customer experience, often with varying schedules that include nights, weekends and holidays.

The role requires physical work, adherence to safety practices, and the ability to operate in diverse environments.