Home Broadband Install & Troubleshooting Tech

Comcast Corporation; Alpharetta (GA); On-site; USD 21,000 - 29,000; Full time

Job summary

Comcast Corporation is hiring for an entry-level broadband installer to perform residential installations and troubleshooting across voice, video and data services. The role requires completing field assessments, meeting safety standards, and advancing through certifications for future opportunities.

You will work in customers’ homes, install services, and ensure a positive customer experience while adhering to scheduled shifts, including some nights, weekends, and overtime as needed.

Qualifications

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles.

Job description

Comcast Corporation is hiring for an entry-level broadband installer to perform residential installations and troubleshooting across voice, video and data services. The role requires completing field assessments, meeting safety standards, and advancing through certifications for future opportunities.

You will work in customers’ homes, install services, and ensure a positive customer experience while adhering to scheduled shifts, including some nights, weekends, and overtime as needed.