Home Broadband Install & Service Technician

Comcast; Martinez (GA); On-site; USD 23,000 - 30,000; Full time

Job summary

Comcast, a Fortune 50 leader, seeks an entry-level broadband installation technician to install and troubleshoot voice, video and data services in customers' homes. You will perform residential installations, diagnose issues, and work with network equipment, following safety procedures.

The role requires reliable attendance and a willingness to work nights, weekends, holidays, and overtime. Comcast offers Day 1 benefits including health, dental, vision, PTO, holidays, and discounted services.

Qualifications

• Entry-level role with increasing proficiency and limited supervision.
• Ability to perform physical work, including lifting up to 70 pounds.
• Willingness to work nights, weekends, holidays, and overtime.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Job description

Comcast, a Fortune 50 leader, seeks an entry-level broadband installation technician to install and troubleshoot voice, video and data services in customers' homes. You will perform residential installations, diagnose issues, and work with network equipment, following safety procedures.

The role requires reliable attendance and a willingness to work nights, weekends, holidays, and overtime. Comcast offers Day 1 benefits including health, dental, vision, PTO, holidays, and discounted services.