Residential Broadband Installer & Support Technician

Comcast; Rutland (VT); On-site; USD 26,000 - 34,000; Full time

Job summary

Comcast is seeking an entry-level broadband installation technician to perform installation and troubleshooting in customers' homes. You will work with voice, video and data services, following safety guidelines and company procedures to deliver a positive customer experience.

The role requires flexible hours, including nights, weekends, and occasional overtime. Training is provided, and benefits begin on day one, with opportunities for advancement as you gain certifications and experience.

Qualifications

• High school diploma or GED required.
• Friendly, customer-focused approach.
• Ability to follow safety protocols and procedures.

Responsibilities

• Install and troubleshoot residential broadband services.
• Follow safety codes and company procedures.
• Diagnose issues from network to customer equipment.
• Educate customers on products and setting expectations.
• Document work and update customer accounts.
• Maintain and inspect tools and vehicle.
• Work flexible hours including nights, weekends.
• Drive company vehicle safely.

Skills

Customer-Focused

Professional Etiquette

Technical Knowledge

Adaptability

Self Motivation

Communication

Critical Thinking Problem Solving

Resilience

Education

High School Diploma / GED

Job description

Comcast is seeking an entry-level broadband installation technician to perform installation and troubleshooting in customers' homes. You will work with voice, video and data services, following safety guidelines and company procedures to deliver a positive customer experience.

The role requires flexible hours, including nights, weekends, and occasional overtime. Training is provided, and benefits begin on day one, with opportunities for advancement as you gain certifications and experience.