Home Broadband Install & Service Tech

Comcast (CC) of Willow Grove; Marietta (GA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Company holidays

Discounted cable services

Job summary

Comcast is hiring for an entry-level broadband installation and troubleshooting role. You will install new services, restore connectivity, and ensure a positive customer experience in customers’ homes and neighborhoods.

The position emphasizes safety, required training, and potential advancement with certification progress. You must be able to work nights, weekends, holidays, and overtime, with a role that grows in proficiency and lowers supervision over time.

Qualifications

• High School Diploma or GED required.
• Entry-level installation role with safety training.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.

Skills

Adaptability

Communication

Critical Thinking Problem Solving

Customer-Focused

Professional Etiquette

Resilience

Self Motivation

Technical Knowledge

Education

High School Diploma / GED

Job description

Comcast is hiring for an entry-level broadband installation and troubleshooting role. You will install new services, restore connectivity, and ensure a positive customer experience in customers’ homes and neighborhoods.

The position emphasizes safety, required training, and potential advancement with certification progress. You must be able to work nights, weekends, holidays, and overtime, with a role that grows in proficiency and lowers supervision over time.