Home-Based Wide-Format Service Tech - Travel + Vehicle

Pacific Office Automation Inc.; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

PTO

Sick leave

FSA/HSA

Company vehicle provided

Manufacturer training opportunities

Job summary

Pacific Office Automation is seeking a Wide Format Service Technician to support customers across the United States. This home-based role requires approximately 50% travel, mainly in the Central and Eastern regions, and offers independence while servicing and training on wide format equipment.

You will install, diagnose, repair, and upgrade production print systems, provide on-site and phone support, and work with Onyx RIP workflows. Strong customer service and travel readiness are essential.

Qualifications

• 2–6 years minimum field service experience.
• Experience servicing and repairing wide format equipment and related technology.
• Experience with Canon wide format print equipment strongly preferred.
• Working knowledge of Onyx software and production RIP workflows preferred.
• Strong computer and networking knowledge.
• Excellent customer service and communication skills.
• Strong mechanical, electrical, and troubleshooting abilities.
• Must possess a valid driver's license with a clean driving record.
• Ability and willingness to travel approximately 50% of the time.

Responsibilities

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstallations, relocations, and customer operator training.
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly.
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.
• Provide high-quality technical support by completing service calls according to company standards and service agreements.
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows.
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
• Understand how RIP software manages print production and assist customers with general operational questions.
• Participate in ongoing training programs to remain current on products, software, and service procedures.
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.
• Maintain accurate service records and documentation.
• Work effectively in a fast-paced, customer-focused environment.

Skills

Field service experience

Wide format equipment

Canon equipment

Onyx software

Windows OS knowledge

Customer service

Communication skills

Travel readiness

Driver's license

Tools

Canon wide format equipment

Onyx RIP software

Windows operating systems

Job description

Pacific Office Automation is seeking a Wide Format Service Technician to support customers across the United States. This home-based role requires approximately 50% travel, mainly in the Central and Eastern regions, and offers independence while servicing and training on wide format equipment.

You will install, diagnose, repair, and upgrade production print systems, provide on-site and phone support, and work with Onyx RIP workflows. Strong customer service and travel readiness are essential.