Remote Wide-Format Service Technician – Travel & Training

Pacific Office Automation Inc.; Orlando (FL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

PTO

Vacation

Sick Leave

FSA/HSA programs

Company car

Training & Certification

Job summary

Pacific Office Automation Inc. is seeking a Wide Format Service Technician to support customers nationwide.

This home-based role requires approximately 50% travel, mainly across the Central and Eastern U.S., performing installation, service, and operator training on wide-format equipment. The ideal candidate will have 2–6 years of field service experience, strong customer service and troubleshooting skills, knowledge of Onyx RIP workflows and Windows.

Qualifications

• 2–6 years minimum of relevant field service experience.
• Experience servicing and repairing wide format equipment and related technology.
• Experience with Canon wide format print equipment strongly preferred.
• Working knowledge of Onyx software and production RIP workflows preferred.
• Strong computer and networking knowledge.
• Excellent customer service and communication skills.
• Strong mechanical, electrical, and troubleshooting abilities.
• Strong working knowledge of Windows operating systems and related applications.
• Highly motivated with the ability to work independently from a home office environment.
• Ability and willingness to travel approximately 50% of the time, primarily throughout the Central and Eastern United States.
• Must possess a valid driver's license with a clean driving record.
• Advancement and growth opportunities into leadership roles
• Collaborative team-oriented environment
• Medical, Dental, Vision, and Life Insurance
• Matched 401(k)
• PTO, Vacation, and Sick Leave
• FSA/HSA programs
• Company vehicle provided for business and personal use
• Ongoing manufacturer training and certification opportunities

Responsibilities

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstallations, relocations, and customer operator training.
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly.
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.
• Provide high-quality technical support by completing service calls according to company standards and service agreements.
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows.
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
• Understand how RIP software manages print production and assist customers with general operational questions.
• Participate in ongoing training programs to remain current on products, software, and service procedures.
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.
• Maintain accurate service records and documentation.
• Work effectively in a fast-paced, customer-focused environment.

Skills

Customer service

Troubleshooting

Communication

Independent work

Travel readiness

Tools

Onyx software

RIP workflows

Windows

Job description

Pacific Office Automation Inc. is seeking a Wide Format Service Technician to support customers nationwide.

This home-based role requires approximately 50% travel, mainly across the Central and Eastern U.S., performing installation, service, and operator training on wide-format equipment. The ideal candidate will have 2–6 years of field service experience, strong customer service and troubleshooting skills, knowledge of Onyx RIP workflows and Windows.