Remote Wide-Format Service Technician — Travel & Training

Pacific Office Automation Inc.

Seattle (WA)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

PTO & Vacation & Sick Leave

Company vehicle provided

Job summary

Pacific Office Automation Inc. is seeking a Wide Format Service Technician to support customers across the United States. This home-based position requires approximately 50% travel, primarily to Central and Eastern regions.

You will provide phone and on-site technical support, perform diagnostics and repairs on production print equipment, install and train customers, and coordinate upcoming installations. The role favors self-motivated, customer-focused technicians with experience on Canon wide

Qualifications

2–6 years minimum of field service experience.
Experience servicing and repairing wide format equipment.
Experience with Canon wide format print equipment preferred.
Onyx software and RIP workflows knowledge preferred.
Strong computer and networking knowledge.
Excellent customer service and communication skills.
Ability and willingness to travel about 50% nationwide.
Valid driver's license with clean driving record.

Responsibilities

Provide phone and onsite technical support to customers.
Perform diagnostics, troubleshooting, repairs, software upgrades, and preventative maintenance on production print equipment.
Complete equipment installations, deinstallations, relocations, and operator training.
Follow up with customers after installations to ensure proper operation.
Coordinate upcoming installations and site readiness requirements.
Maintain accurate service records and documentation.
Support sales teams with technical evaluations.