Home-Based Claims Care Center Specialist

American Family Insurance; Denver (CO); Ibrido; USD 71.635.000 - 91.459.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Student loan repayment

Paid-family leave

Descrizione del lavoro

American Family Insurance is seeking a claims customer service representative to manage phone and digital interactions on new and existing claims from a home-based setting with occasional office visits. The role involves applying coverage, processing payments, and coordinating with adjusters to support quick resolutions.

You will handle inbound and outbound calls, interpret estimates, and maintain claim inventories.

Competenze

• Experience providing customer-driven solutions or service.
• Ability to review coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Ability to work independently and problem solve.
• Experience handling interactions via inbound calls, outbound calls, and digital channels.

Mansioni

• Reviews and applies coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Demonstrates effective planning and organizational skills, including time management and scheduling to service customer claims.
• Handles interactions via inbound calls, outbound calls, and digital channels.
• Completes cross-functional responsibilities with multiple lines of business across the enterprise.
• Works independently and solves problems to meet business goals.
• Gathers information to accurately process claims.

Conoscenze

Customer service

Independent problem solving

Inbound/outbound calls

Digital interactions

Claims processing

Descrizione del lavoro

American Family Insurance is seeking a claims customer service representative to manage phone and digital interactions on new and existing claims from a home-based setting with occasional office visits. The role involves applying coverage, processing payments, and coordinating with adjusters to support quick resolutions.

You will handle inbound and outbound calls, interpret estimates, and maintain claim inventories.