Home-Based Claims Care Center Associate

American Family Insurance; Phoenix (AZ); Hybrid; USD 34,000 - 44,000; Full time

Job summary

American Family Insurance is hiring for a claims support role based remotely with some office requirements in Phoenix, AZ. You will manage customer interactions by phone and digital channels, review coverage, assist with low-complexity inventories, and support adjusters across lines of business.

The position emphasizes strong organizational skills, independent problem solving, and delivering exceptional service to customers and partners while using our claim systems to process payments and track

Qualifications

• Experience providing customer-driven solutions or service.
• Ability to review coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Experience handling inbound/outbound/digital interactions.

Responsibilities

• Review coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Plan and organize work, manage time, and service customer claims.
• Handle inbound, outbound, and digital interactions effectively.
• Complete cross-functional tasks across lines of business.
• Work independently and solve problems.
• Gather information to accurately process claims and meet business goals.
• Deliver exceptional customer service to internal and external customers and partners.
• Use claim systems and related applications to complete tasks.
• May maintain a claim inventory and assist with low-complexity inventory.

Skills

Customer service

Independence

Communication

Call and digital interactions

Tools

Claim systems

Job description

American Family Insurance is hiring for a claims support role based remotely with some office requirements in Phoenix, AZ. You will manage customer interactions by phone and digital channels, review coverage, assist with low-complexity inventories, and support adjusters across lines of business.

The position emphasizes strong organizational skills, independent problem solving, and delivering exceptional service to customers and partners while using our claim systems to process payments and track