Claims Care Center Specialist

American Family Insurance; Atlanta (GA); Hybrid; USD 52,000 - 66,000; Part time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Wellbeing benefits

401(k) contribution

Pension plan

Paid holidays

Paid time off

Student loan repayment

Paid-family leave

Job summary

American Family Insurance provides customer experience by managing phone and digital interactions on new and existing claims and assisting with immediate needs. May maintain an inventory and assist the adjusting lines with low-complexity claim inventory.

This primarily home-based role offers an hourly pay range of $25.00–$31.88, with relocation support for eligible candidates. Candidates should be organized, customer-focused and capable of working independently across multiple lines of business.

Qualifications

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated ability to review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Demonstrated ability to work independently and problem solve.
• Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally.

Responsibilities

• Reviews and applies coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Demonstrates planning and organizational skills, including time management and scheduling to service customer claims.
• Efficiently handles interactions via inbound calls, outbound calls, and digitally.
• Completes cross-functional responsibilities with multiple lines of business across the enterprise.
• Demonstrates the ability to work independently and problem solve.
• Identifies and gathers necessary information to accurately process claims and achieve business goals.
• Provides exceptional customer service to internal/external customers and business partners.
• Utilizes claim systems and other applications necessary to complete job tasks with precision.
• May maintain a claim inventory and may assist the adjusting lines with low-complexity claim inventory.

Skills

Customer service

Problem solving

Independence

Multichannel support

Job description

American Family Insurance provides customer experience by managing phone and digital interactions on new and existing claims and assisting with immediate needs. May maintain an inventory and assist the adjusting lines with low-complexity claim inventory.

This primarily home-based role offers an hourly pay range of $25.00–$31.88, with relocation support for eligible candidates. Candidates should be organized, customer-focused and capable of working independently across multiple lines of business.