Remote Claims Care Center Associate - Customer Support

American Family Insurance; Keene (NH); Remote; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Wellbeing program

401(k) contribution

Pension plan

Paid holidays

Paid time off

Student loan repayment

Paid family leave

Job summary

American Family Insurance is seeking a claims support professional in the Keene, NH area. The role is primarily home-based and handles customer interactions on new and existing claims, assisting with immediate needs.

You will manage claims tasks across multiple lines of business, using claim systems with precision, while delivering exceptional service to internal and external customers.

Qualifications

• Experience providing customer-driven solutions, support, or service.
• Ability to review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Ability to work independently and problem solve.
• Experience handling interactions via inbound calls, outbound calls, and digitally.

Responsibilities

• Reviews and applies coverage, assigns services, interprets estimates and adjuster notes, and processes payments.
• Demonstrates planning and organizational skills, including time management and scheduling to service claims.
• Efficiently handles interactions via inbound calls, outbound calls, and digitally.
• Completes cross-functional responsibilities with multiple lines of business across the enterprise.
• Demonstrates the ability to work independently and problem solve.
• Identifies and gathers necessary information to accurately process claims and achieve business goals.
• Provides exceptional customer service to internal/external customers and business partners.
• Utilizes claim systems and other applications necessary to complete job tasks with precision.
• May maintain a claim inventory and may assist the adjusting lines with low-complexity claim inventory.

Skills

Customer-focused service

Independent problem solving

Inbound/outbound call handling

Digital interactions

Job description

American Family Insurance is seeking a claims support professional in the Keene, NH area. The role is primarily home-based and handles customer interactions on new and existing claims, assisting with immediate needs.

You will manage claims tasks across multiple lines of business, using claim systems with precision, while delivering exceptional service to internal and external customers.