Home-Based Claims Care Center Rep

American Family Insurance; Wisconsin; À distance; USD 34 000 - 43 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan

Pension plan

Paid holidays

Paid time off

Student loan repayment

Paid-family leave

Résumé du poste

American Family Insurance is seeking a claims customer experience associate who will manage phone and digital interactions for new and existing claims. The role includes assisting with low-complexity claim inventory and supporting adjusting lines, with a focus on accurate information gathering and timely processing.

Expect independent work, strong problem-solving, and high-quality customer service. Position offers home-based work with occasional office visits; relocation support is available for

Qualifications

• Experience delivering customer-focused solutions or service.
• Ability to review coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Ability to work independently and resolve problems.
• Experience handling inbound/outbound/digital interactions.

Responsabilités

• Manage phone and digital interactions for new and existing claims.
• Assist with low-complexity claim inventory and support adjusting lines as needed.
• Utilize claim systems to complete tasks accurately and timely.
• Provide exceptional customer service to internal and external customers and partners.

Connaissances

Customer service

Problem solving

Independent work

Communication

Description du poste

American Family Insurance is seeking a claims customer experience associate who will manage phone and digital interactions for new and existing claims. The role includes assisting with low-complexity claim inventory and supporting adjusting lines, with a focus on accurate information gathering and timely processing.

Expect independent work, strong problem-solving, and high-quality customer service. Position offers home-based work with occasional office visits; relocation support is available for