Associate Claims Care Center Representative

American Family Insurance; Wisconsin; Remote; USD 34.000 - 43.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) plan

Pension plan

Paid holidays

Paid time off

Student loan repayment

Paid-family leave

Zusammenfassung

American Family Insurance is seeking a claims customer experience associate who will manage phone and digital interactions for new and existing claims. The role includes assisting with low-complexity claim inventory and supporting adjusting lines, with a focus on accurate information gathering and timely processing.

Expect independent work, strong problem-solving, and high-quality customer service. Position offers home-based work with occasional office visits; relocation support is available for

Qualifikationen

• Experience delivering customer-focused solutions or service.
• Ability to review coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Ability to work independently and resolve problems.
• Experience handling inbound/outbound/digital interactions.

Aufgaben

• Manage phone and digital interactions for new and existing claims.
• Assist with low-complexity claim inventory and support adjusting lines as needed.
• Utilize claim systems to complete tasks accurately and timely.
• Provide exceptional customer service to internal and external customers and partners.

Kenntnisse

Customer service

Problem solving

Independent work

Communication

Jobbeschreibung

Provides customer experience by managing phone and digital interactions on new and existing claims and assisting with immediate needs. May maintain an inventory and assist the adjusting lines with low-complexity claim inventory. Position Compensation Range: $25.00 - $31.88 Pay Rate Type: Hourly Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities Reviews and applies coverage, assign services, interpret estimates and adjuster notes, and process payments. Demonstrates effective planning and organizational skills, which includes time management, adhering to a schedule and servicing customer claims. Efficiently handles interactions via inbound calls, outbound calls, and digitally. Completes cross-functional responsibilities with multiple lines of business across the enterprise. Demonstrates the ability to work independently and problem solve. Identifies and gathers necessary information to accurately process claims and achieve business goals. Provides exceptional customer service to internal/external customers and business partners. Utilizes claim systems and other applications necessary to complete job tasks with precision. May maintain a claim inventory and may assist the adjusting lines with low-complexity claim inventory.

Specialized Knowledge & Skills Requirements Demonstrated experience providing customer-driven solutions, support, or service. Demonstrated ability to review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments. Demonstrated ability to work independently and problem solve. Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally.

Licenses Not applicable. Travel Requirements Up to 10%. Physical Requirements Work that primarily involves sitting/standing. Working Conditions Not applicable.

Additional Information To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability. Offer to selected candidate will be made contingent on the results of applicable background checks Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions Sponsorship will not be considered for this position unless specified in the posting These positions will be primarily home based, however our company is recruiting in specific areas. For this position you must be located with a daily commutable distance to one of our offices – example under 50 miles. Our work is primarily home based, however you may be asked to come in to an office for in-person events, trainings and meetings. These offices are located in: Madison, WI Boston, MA Minneapolis, MN St. Joseph, MO Phoenix, AZ Keene, NH Denver, CO Atlanta, GA We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation. #LI-LS1 American Family Insurance, based in Madison, Wis., has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships. American Family Insurance is the nation’s 12th-largest property/casualty insurance company, ranking No. 202 on the Fortune 500 list. American Family has a current ‘a+’ credit rating through AM Best, and has distinction as a “Standing the Test of Time” company, which is represented by having an AM Best financial strength rating of ‘A’ or better for at least 75 years. The company offers American Family-brand products through a network of exclusive agency owners as well as nationwide through key strategic partnerships. The company has approximately 10,500 employees nationwide. Join our Talent Community